Refund Policy

At Herbal Codex (operated by Solvia One LLC), we hold our botanicals to the highest standards of purity, efficacy, and safety. To maintain the integrity of our curated ingredients and protect the well-being of our community, please review our strict legal policies regarding returns and refunds below.

1. All Sales Are Final

Because our products are ingestible botanicals and are categorized under food and dietary supplements, we adhere strictly to stringent food safety and hygiene regulations. We do not accept returns or exchanges on any products, whether opened or unopened. This uncompromising policy is in place to guarantee that every item you receive is 100% pristine, shipped directly from our climate-controlled facility, and has never been handled by another consumer.

2. Damaged, Defective, or Incorrect Orders

Your experience and the quality of your ritual are our highest priorities. While we hand-pack every order with meticulous care, we understand that issues during transit can occasionally occur. If your order arrives damaged, compromised, or incorrect, we will take immediate action to make it right.

  • Claim Window: You must contact our Client Care team via the Contact Us page within 48 hours of delivery. 

  • Required Evidence: Please include your order number, a brief description of the issue, and clear photographic evidence of both the damaged product and the exterior shipping box.

  • Resolution: Upon review and approval of your claim, we will, at our sole discretion, provide a replacement of the affected item(s) or issue a refund.

3. Order Cancellations & Modifications

We process and dispatch orders swiftly to ensure your botanicals reach you without delay. If you need to cancel or modify an order, please contact us immediately after placing it. While we will do our best to accommodate your request, once an order has been processed or handed over to our shipping carrier, it can no longer be canceled, intercepted, or modified.

4. Refund Processing 

If a refund is legally approved by Solvia One LLC due to transit damage or fulfillment error, the funds will be automatically credited back to your original method of payment. Please allow 3 to 7 business days for your bank or credit card company to process the transaction and post the refund to your account.